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Privacy Policy Last updated: November 2025

1. Introduction

Paul Knowles Executive Coaching Limited (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website www.execucoach.ie , contact us, or use our services. We comply fully with the EU General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018 (Ireland).

2. Who We Are

  • Business Name: Paul Knowles Executive Coaching Limited
  • Registered Address: 27 Sandyford Hall Green, Kilgobbin Road, Sandyford, Dublin, D18 E0X9, Ireland
  • Email: contact@execucoach.ie
  • Telephone: +353 87 251 2741

We are the data controller for the purposes of this Privacy Policy.

3. Information We Collect

We may collect and process the following types of information:

(a) Information you provide directly

When you contact us by email, phone, or through our website, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Organisation name (if applicable)

Any other details you choose to share

(b) Information collected automatically

When you visit our website, we may automatically collect:

  • Your IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referral source

This information is collected through cookies and similar technologies (see Section 8).

4. How We Use Your Information

We use personal data for the following purposes:

  • To respond to enquiries and provide coaching or advisory services
  • To manage client relationships and deliver contracted services
  • To improve our website and user experience
  • To maintain website security and prevent spam or abuse
  • To comply with our legal obligations

We do not use your personal information for automated decision-making or profiling.

5. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contract: to deliver coaching or advisory services you have requested
  • Legitimate interest: to respond to your enquiries or improve our website
  • Consent: where you have agreed to receive marketing or allowed cookies beyond those strictly necessary
  • Legal obligation: to comply with Irish or EU legal requirements

6. Data Sharing and Third Parties

We will not sell or rent your data to anyone. We may share data only with trusted service providers who help us operate our website or deliver our services, including:

  • WordPress (website platform)
  • Google Analytics (website analytics)
  • Google reCAPTCHA and Cloudflare reCAPTCHA (security and spam protection)
  • CookieYes (cookie consent management)

These providers act as data processors under GDPR and may process data outside the EEA. Where this occurs, appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically:

Enquiry emails: up to 12 months

Client records: up to 7 years (for legal and accounting purposes)

8. Cookies and Tracking Technologies

(a) What are cookies? Cookies are small text files stored on your device when you visit a website. They help us improve site performance, understand visitor behaviour, and maintain security.

(b) Types of cookies we use

  • Strictly Necessary Required for website functionality
  • WordPress session cookies
  • Cloudflare reCAPTCHA Performance/Analytics Help us understand how visitors use the site
  • Google Analytics Functionality Remember user preferences
  • CookieYes consent settings Security Prevent spam and abuse
  • Google reCAPTCHA

(c) Managing cookies You can manage or withdraw your cookie consent at any time using the CookieYes banner on our website. You can also delete or block cookies through your browser settings.

For more information about cookies, visit www.aboutcookies.org .

9. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Secure HTTPS encryption
  • Firewall and malware protection
  • Restricted access to data
  • Regular updates and backups

However, please note that no online transmission is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Under GDPR, you have the following rights:

  • Access – request a copy of your personal data
  • Rectification – correct inaccurate or incomplete data Erasure – request deletion of your data (“right to be forgotten”)
  • Restriction – limit how we process your data Portability – request transfer of your data to another provider
  • Objection – object to processing based on legitimate interests
  • Withdraw consent – if processing is based on your consent

To exercise any of these rights, contact us at contact@execucoach.ie . We may request proof of identity before processing your request.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of other websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

13. Contact Us

If you have any questions about this Privacy or Cookie Policy, or if you wish to exercise your data protection rights, please contact:

Paul Knowles Executive Coaching Limited

27 Sandyford Hall Green, Kilgobbin Road, Sandyford, Dublin, D18 E0X9, Ireland

📧 contact@execucoach.ie

📞 +353 87 251 2741

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland: www.dataprotection.ie